Privacy Policy
What we never ask for. We do not collect Social Security numbers, passwords or login credentials, bank account or routing numbers, credit or debit card numbers, or copies of identification documents — not on this website, and not by phone. If anyone claiming to represent us asks you for any of these, it is not us. Call (888) 759-7274 to verify.
1. Who we are
Private Student Relief is an independent consulting and matching organization that helps U.S. borrowers with private student loan debt. We are not a lender, a loan servicer, a bank, a law firm, a government agency or a debt settlement company.
This policy explains what information we collect through this website, why we collect it, who we share it with, and the rights you have over it.
2. Information we collect
We only collect what a specialist needs in order to review your situation and call you back:
| Information | Why we need it |
|---|---|
| First and last name | To address you correctly when we call |
| Email address | To send your confirmation and to follow up |
| Phone number | So a specialist can call you |
| State of residence | We do not serve South Carolina or Mississippi |
| Approximate loan balance (a range, not an exact figure) | To assess which relief routes may apply |
| Approximate monthly payment | To assess affordability of any plan |
| Type of student loan debt | We only work with private loans, not federal |
We also collect technical information automatically: IP address, browser type, the page you arrived from, and the date and time of your submission. This is used for security, fraud prevention and to measure which pages perform.
3. What we never collect
To be explicit, because it matters in our industry:
- Social Security numbers. Never requested on this site or by phone.
- Passwords or login credentials for any account, including your loan servicer.
- Bank account or routing numbers.
- Credit or debit card numbers. We take no payment through this website.
- Copies of identification, tax returns or financial statements.
Our form has exactly nine fields. You can inspect them yourself on any page of this site.
4. How we use your information
- To review your private student loan situation and determine which relief routes may apply
- To contact you by phone, email or text about your inquiry, with your consent
- To introduce you, if you qualify and choose to proceed, to our vetted partner provider
- To meet legal and regulatory obligations
We do not use your information for automated decision-making. A person reviews every submission.
5. Who we share it with
We share your information with Panamerican Consulting, LLC, the independent provider that performs the FDCPA-compliant debt validation work, but only if you qualify and only in order to make the introduction. If you choose to proceed, you contract directly with that provider and their own privacy policy applies to the relationship.
We also use service providers for email delivery, form processing and website analytics. They process data on our behalf and are not permitted to use it for their own purposes.
We do not sell your personal information and we do not share it for cross-context behavioral advertising. See our Do Not Sell or Share page.
6. Consent to be contacted
By submitting the form you consent to be contacted by Private Student Relief at the phone number and email you provide, including by automated technology and text message, about your loan options. Consent is not a condition of any purchase. Message and data rates may apply.
You can withdraw consent at any time by replying STOP to a text, clicking unsubscribe in any email, or calling (888) 759-7274.
7. Your rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you
- Request a copy of it
- Request that we correct or delete it
- Opt out of the sale or sharing of personal information (we do neither)
- Not be discriminated against for exercising any of these rights
California residents have these rights under the CCPA as amended by the CPRA. To exercise any of them, email info@privatestudentrelief.org or call (888) 759-7274. We respond within 45 days and may need to verify your identity first.
8. How long we keep it
We keep inquiry records for as long as needed to serve you and to meet legal obligations, and no longer than 24 months after your last contact with us unless you become a client of our partner provider. You can request deletion sooner.
9. Security
This site is served over HTTPS. Submissions are validated on the server, protected against automated abuse, and stored in a location that is not publicly accessible. Because we do not collect financial account details or government identifiers, a breach of this site would not expose that kind of data.
10. Cookies and analytics
We use cookies and similar technologies for essential site function and to measure advertising performance, including Google Analytics and Google Ads conversion measurement. You can control cookies through your browser settings. Opting out of analytics cookies does not affect your ability to use this site or submit the form.
11. Children
This site is not directed to anyone under 18 and we do not knowingly collect information from minors. If you believe a minor has submitted information, contact us and we will delete it.
12. Federal student loans
We do not work with federal student loans. Federal repayment and forgiveness programs are available free of charge at StudentAid.gov. You should never pay anyone to access them.
13. Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes will be communicated to anyone whose information we hold.
14. Contact
Private Student Relief
Email: info@privatestudentrelief.org
Phone: (888) 759-7274
Mail: 555 Anton Blvd, Suite 368, Costa Mesa, CA 92626
Hours: Monday to Saturday, 8:00 AM – 6:00 PM PST